Frequently Asked Questions

1. How do I return my order?

If you have received your order and you simply don’t like it or want it, please contact us within 14 days of receipt to request a returns form. This form contains all the information we need to process your return. Please note that return postage for unwanted items is the customer’s responsibility.

2. Do you offer a design service for umbrellas?

Yes, we do. Depending on your requirements, minimum order quantities may apply. Please contact us for details of what’s possible.

3. Can I order over the phone?

Yes, we are always happy to take an order over the telephone.

4. Do you offer a warranty on your products?

Yes, we offer a 12-month manufacturer’s warranty against manufacturing defects. This does not include wind damage (even for windproof umbrellas). Please examine your umbrella and contact us within 14 days of receipt if there are any apparent defects. We will carefully inspect returned umbrellas but will not offer refunds if we believe the product may have been damaged by wind, misused, or abused.

5. What if I’m outside of my returns period?

We offer a 14-day return period. Outside of this period, unfortunately, your order will no longer be eligible for a refund. However, if you would like to exchange your items, please contact a member of our customer services team.

6. Where is my parcel?

You should have received an email from our carrier with your tracking details. Please check your junk mail/spam folder before contacting us.

7. What are your opening hours?

Except for public holidays and weekends, we are generally open Monday to Thursday between 9 am and 5 pm, and on Friday from 9 am to 4 pm. If you have an urgent weather emergency sales requirement, you can contact us outside of normal hours. Please leave a voicemail, and we’ll try to get back to you as soon as possible.

8. Where are your umbrellas made?

It depends. Many are manufactured in the Far East. Some are sourced from countries within the European Union, and some from here in the UK. Many of the umbrellas that we sell are designed by us. Some we manufacture ourselves here in the UK.

9. How do I get a VAT receipt?

You can get a VAT receipt by logging into your account and downloading your invoice.